Laser Alleys Family Fun Center

“Cool place to bowl”

“I've been trying to make this bowling alley a regular Wednesday spot for a fun outing with two intellectually disabled individuals for a few weeks now , but it’s been consistently disappointing due to poor service and behavior. The woman at the front counter always acts as if customers are an imposition. She seems annoyed to have to explain anything and acts like everyone should already know how things work there. It’s not welcoming or helpful at all. On our most recent visit, before we even got to the desk, we were abruptly told there were no lanes available. Instead of offering a polite explanation, like "Sorry, no lanes are open until 4:30 PM," the staff member immediately turned away to talk to someone else. This level of unprofessionalism and rudeness is unacceptable. Additionally, while the bar and snack bar are supposed to open at 3 PM perfect for our group it’s pointless because the staff prioritizes serving the school kids first. This means no one else can get service until the kids are all taken care of. Again, we have two intellectually disabled individuals, who have minds like children. I don’t understand why they wouldn’t want to serve all customers, especially since it’s a business. It feels like they're deliberately missing out on potential revenue. Overall, the poor service and lack of professionalism make it hard to enjoy what should be a fun weekly outing. Hopefully the poor attitudes change for the better, but they will no longer be getting our business.”