Silver Stars Gymnastics

“We had a very nice experience at Silver Stars. This is my granddaughter’s second session with Coach Elly, and she truly is wonderful. She is extremely patient and has a lovely way of making my granddaughter feel comfortable, as she can be a bit shy and anxious at times. The only downside to the gym is that the main lobby can get pretty crowded and hectic on the weekends.”

“Well, I honestly do not understand why people continue to give them a chance. Just walk in, take a look at the staff and instructors, and you’ll quickly see what I mean.”

“We’ve been using Silver Star Gymnastics for quite a while, and honestly, the experience has been very inconsistent. It really depends on who the teacher is. The majority of the instructors seem to be very young teenagers with limited experience, and some don’t even appear physically fit enough to properly demonstrate or support the activities. The most frustrating experience, however, was with the front desk. For some reason, they decided to move everything to a so-called app, but the login system didn’t even work. I spent over an hour trying to log in, and the staff had no idea how to fix it until they eventually called their boss. Meanwhile, my kids were upset because we wasted so much time, and there was no backup plan, no temporary registration, no waiver form, nothing that would allow them to join their class while the issue was being resolved. This situation made it clear to me that they don’t prioritize customers or kids’ experience, only money. It feels like they hire inexperienced staff just to cut costs, without considering safety or quality. I would not risk my kids’ safety and health in this kind of environment, and I definitely do not recommend this place.”

“Wow, I just hosted my youngest daughter's birthday party there and I was so disappointed. I'll list the problems in the order from the most egregious to the least: 1) About 45 minutes into our 90 minute party, an employee tells me that they ran out of gloves the day prior, so they'll wash their hands and then serve our pizza and food with their bare hands. When I looked at them with skepticism, they said that they would be careful and "not touch our hair or anything". I then watched one staff member touch her face while serving food (and not wash or sanitize her hands) and the staff member who was the one to tell me they didn't have gloves, dropped my daughter's birthday candle on the floor, picked it up and proceeded to put it in her cupcake. When I told her she needed to use a new candle, she then put in a new candle...into the cupcake she'd already stuck the dirty candle in! Absolutely appalling! If they had told us ahead of time that they were out of gloves (which they had more than enough time to procure), we would have brought our own gloves, had family friends bring them, or even instacarted them to the gym. 2) The same person who put a dirty candle in my daughter's cupcake had the nerve to ask about a gratuity! I've never not tipped on a party before, but I was adamant in saying "no" I would not be paying a gratuity for the party. As I'm writing this review, I realize I shouldn't have even paid for the full price of the party- the experience was not one that I should be charged $500 for. 3) The week before the party and employee is supposed to call to iron out details. That call never came, I had to call myself on Thursday to speak to someone about the party (this party was actually rescheduled after a winter storm cancelled a previous date we had- they also didn't call us regarding details and we had to contact them, I believe on a Friday to discuss the party- also on Sunday) 4) The employees' energy was so low throughout the party, they rarely spoke above a regular speaking volume, meaning that the kids and parents couldn't really hear them, and during times of transitions they barely put any effort into rounding up the kids. One of them also spent an unusual amount of time chatting with me, rather than tending to the children who could have utilized the attention or the assistance with some of the activities. 5) The employees were at times brusque with the kids. It should be expected to have to re-direct kids. Telling them things like "sit down, now" or "stop it" didn't match the vibe of a party (and also isn't a super effective way to engage a child). These are just the short list, I could go on and on about the dim lighting in the bathroom, the haphazard way the food was passed out (again with ungloved hands), the way I was reminded repeatedly that the moon bounce I opted to have cost extra, the complete lack of structure as the kids just wandered around the entire gym, etc.. I was completely embarrassed by the service provided. As someone who hosted my older daughter's party here 5 years ago and had an incredible experience, I'm so sad to see how the quality has sharply declined. I won't be coming back here unless there is a complete turnaround.”