Tennessee Kids Company

“We had a great time hosting our daughter’s 7th birthday and we were so happy to have Jessica’s help guiding us.”

“Such a cute and fun place it’s not too big, but not too small and wasn’t that busy. It’s very very clean and easy to see the kids wherever they are. The bathroom has a nice changing table and it’s very sunny with big windows on the side so it feels like you get a little bit outside, even though you’re inside. I have a four-year-old and a newborn I sat with a newborn in the ball pit a bit and my four-year-old had fun all over. They also have little baby swings underneath the structures so we tried that with the baby as well. It was cute. The kids are so happy.”

“Very nice place for kids entertaining.”

“While the place seems good for kids fun don’t be fooled by them and their unprofessional rude staff. 10 of families were part of a birthday party hosted by our dear friends for their son. Party time was 12-2:00 pm. Here is the screenshot of email that was provided to the host of the party. Here is what me as a parent witnessed from their staff throughout the event. 1. Incident # 1 - Around 12:30 pm - 2 of the girls from their front desk staff were constantly interrupting the host parents to start wrapping up the party by 1:30 pm. This was just 30 mins into the event in front of all parents - Very disruptive. The host parent was politely mentioning we have the place reserved from 12-2:00 pm and it’s just 12:30 right now. We will be out of here by 2:00 pm as per our reservation. The staff girls did not receive this well and said we have another party starting at 2:00 pm and we need to cleanup sooner. 2. Incident # 2 - At 1:20 pm while the kids were just starting to eat their lunch and cake post cake cutting and 2 of the front desk girls comes on the party room and starts to remove the table cloth saying they are starting the cleanup - ALL while we were in the middle of celebrating a birthday. The host parents and the guests had to again politely request this very unprofessional staff to please not remove anything right now and we will cleanup before 2:00 pm as per our reserved time and please let the kids eat for next 10 mins. Again, the staff responded unprofessionally to the host parents saying we already told you to clean up and you have to be out of here before 2:00 pm as we have another party starting. They forced to end the whole event earlier than it was reserved for. Kids didn’t finish their meals or get to eat the cake. Incident #3 - all parents rushed out and got their kids situated from 1 year olds to 8 year olds. It was about 2:10 pm and there was no other party that had arrived that we were forced and rushed out for by this unprofessional staff The host parents went and checked in the email instructions if there is anything that says we have to leave 15 to 30 mins early before our reserved time. See the screenshot attached. It says nothing about that. Instead it says you have access to place 30 mins before the reserved time (Eg: 12:00-2:00pm) and that is it… Also, if they book back to back parties short changing each party by 15-30 mins without clear instructions (see the screenshot email again) it’s selling a false experience and ripping young families off. I would be vary as a parent to host your kids events at this place. The management needs to do some serious coaching to young staff they employ that don’t have manners or exhibit kind professional behavior especially if they are working at kids place which is suppose to be happy and safe.”