1 / 3The Arcade House
π West Nyack, NY
West Nyack arcade offering variety of games for families, though machine functionality can be hit-or-miss. Staff member Noel gets praise for helping with broken games.
Noel is a pleasure! He helped me set up my family with cards and we had a great time. We will be back soon. Thank you so much Noel for giving my screaming toddler candy to please him
π Family Action Verdict
This arcade works best for families willing to take a gamble on game functionality, particularly if Noel is working. The venue offers decent variety when machines work, but the risk of broken games, no-refund policy, and potential for uncomfortable staff behavior make it a risky choice for families spending significant money.
βΉοΈ What to Know Before You Go
π¬ What Families Are Saying
View all reviews β25 Google reviews
Jenny Chuya
2 years ago
βNoel is a pleasure! He helped me set up my family with cards and we had a great time. We will be back soon. Thank you so much Noel for giving my screaming toddler candy to please himβ
Meli H
a month ago
βNice variety of games. A whole lot to do great place to bring family and friends and have a great timeβ
MAN Tineo
a year ago
βIt's a relatively small arcade but still has some cool games for kids. Noel was great! He helped us when we had issues with the games that were out of order and even filled up a water game when it ran out of water for us. Keep him around.β
MJ Bidwell
2 years ago
βIf I could give zero stars I would. This place is a complete rip off! I will never come here again and buyer beware. Most of the machines do not work. Check the machines before you buy your card. We walked in and asked to purchase a card from the desk The worker pointed at the card machine and said to purchase there. All of the games light up as if they are working and functional, but when you try to play, they donβt work, shut off/reset mid game or say βerrorβ with no indication (red light) or sign that they are out of order. We purchased a $100 card and most of the games did not work. We asked the person who worked there to fix the games and they said βsomeone is comingβ but did not provide a time frame. We waited 15 min, asked when someone was coming and they said sorry, I donβt know when but someone is coming. They couldnβt fix any of the games themselves. At that point we asked for a refund because most of the games didnβt work, and our children were getting frustrated; to which the worker replied βcall your bankβ because they donβt do refunds. I asked to speak to a manager and they pretending to call someone and then said, the manager said call your bank. That is a scam, they know you canβt dispute the charge unless itβs fraud so that tactic is used. The entire place is a scam. There is no Air Conditioning. The place is hot inside. They have no number for kiosk to report issues and donβt care as if this is some scam theyβve done to other people before.β
Reviews from Google
Overview
The Arcade House is a compact amusement center in West Nyack featuring various arcade games for families. While the venue offers good game variety and helpful staff like Noel who assists with machine issues, families should be aware of frequent broken games and a strict no-refund policy.



