AMC Del Amo 18

“First time at this movie theatre. Quite pleasant compared to our usual go to and being the competitor. Without checking and by memory I believe this is 12-14 theaters AMC. Easy walk up kiosk (for those willing to pay upon arrival) otherwise apps or online ticket orders are available for your convenience. Very spacious AMC movie theater and the seating is comfortable for standard seats. Clean, organized, and decent service. (they could use just a lil more cheer and or smiles, smiles from your host and or servers may go a long way) Time waiting for concessions were minimal even while it was slightly busy. We came on a whim while shopping the Del Amo mall and our daughter desired to watch FNF 2 which was really cool and loads of fun. Complete spare of the moment activity while out and about. If you have been to AMC theaters and you like it, you won't be disappointed here. Even while holiday shopping sprees.”

“Everything is automated and bar coded. If you have paper tickets or need to buy tickets with cash it makes it difficult. Staff are friendly and helpful though. Nice theaters and comfy seats.”

“Very nice cinema. Employees are very nice and fast. The food is good for a cinema and the place is clean and welcoming.”

“I felt racially profiled while entering the theater and the treatment my children and I received during our visit on Christmas Eve. While shopping in the mall prior to our movie, we purchased drinks and entered the theater just like many other customers. I watched numerous people many of them younger walk in with bags, food, and drinks without being stopped or questioned. However, my children and I were singled out by two young employees and told our drinks were not allowed and had to be transferred into AMC cups. When I calmly asked why this rule wasn't being applied to others, I was told there was a "no outside food or drink" policy. I made it clear I didn't have an issue with the policy itself only the selective and inconsistent enforcement. I purchased my tickets online, and nowhere during checkout did it state that outside food or drinks were not allowed. Both employees claimed it was listed online, yet couldn't show me where. When you walk in to scan your ticket, pointed to sign or notice explaining this policy yet small and no where before you enter the building. How are customers supposed to know especially when this theater is located inside a mall where food and drinks are sold everywhere? You want customers to spend money at concessions, but the prices are ridiculously expensive, and even the discounts barely help. What really made this situation unacceptable was the lack of respect, professionalism, and accountability from the younger staff. When I asked for clarification and requested their names, I was told to "calm down," which is completely inappropriate. Both employees initially refused to give their names. As I walked away, one of them actually yelled "BYE" at me. That alone shows how lost this generation is when it comes to respect and basic customer service. After that, one employee claimed his name was Joshua, while my daughter was told a different name, Vincent, which raises serious concerns about honesty and accountability. The employee in the gray shirt then went to the back, laughing and talking to coworkers like this was some kind of joke. If the goal was to create a scene and get a laugh, congratulations you got one. Take a bow! This situation escalated not because of the policy, but because of the immaturity, poor communication, and lack of training of the staff involved. My own kids are mature than these "gentleman." I normally don't have issues when I go out, but this experience made it clear that giving anyone a job without proper training, customer service skills, or respect for people does not belong in this field. There needs to be stronger supervision, better training, and higher standards for younger employees. Basic things like respect, consistency, and transparency were completely missing not surprising for these generations.”